Refund policy
2) RETURN & REFUND POLICY
We want you to love your purchase. If something isn't right, we're here to help.
Return window: You may request a return within 30 days of delivery.
Condition: Items must be returned unused and in their original condition and packaging.
How to start a return: Email us at braverro.office@gmail.com with:
- Your order number
- The email address used to place the order
- The reason for the return
We'll guide you through the process and provide the return address.
Damaged or defective items: If your item arrives damaged or defective, please email us at braverro.office@gmail.com within 48 hours of delivery, including a photo or video showing the issue. If validated, we'll send a free replacement at our cost — no need to return the original.
Refunds: Once we receive and inspect your return, we'll notify you of approval or rejection. Approved refunds are issued to your original payment method within 7 business days, subject to your bank's processing time.
Return shipping: Unless the item was damaged or defective on arrival, return shipping costs are the customer's responsibility and are non-refundable.
Order cancellation: You may cancel your order within 24 hours of purchase, provided it has not yet shipped. Email us as soon as possible at braverro.office@gmail.com.
Late or missing refunds: If you haven't received an approved refund, please (1) check your bank balance again, (2) contact your credit card company, and (3) contact your bank — processing can take a few business days. If you still need help, email us at braverro.office@gmail.com.